What is the ePartnerViewer?
The ePartnerViewer is a clinical portal offered free to KHIE Participants. It affords clinicians in all disciplines the ability to securely access patient information at the point of care, over the internet, as a technical connection is not required.
The patient's health information is presented in a customizable view-only format that yields a comprehensive health history that's aggregated from multiple healthcare sources.
Which healthcare organizations contribute health information to the ePartnerViewer?
All Kentucky hospitals (100) and over 6600 ambulatory healthcare locations, representing more than 18,000 live data feeds, are connected through KHIE.
What kind of clinical Information is in the patient record?
- Lab Results
- Radiology Reports
- Transcriptions
- Clinical Summaries
- Admit
- Discharge
- Transfer
- Office Visit
- H&P assessments
- Encounters
- Procedures
- Immunizations
- Medications
- KASPER, when provisioned through KASPER
- Medicaid Claims Data
- EMS Data
- Clinical data from Kentucky's correctional facilities
What other Information can be found in the patient record?
A patient's known social determinants of health data such as Economic Stability, Education Access and Quality, Healthcare Access and Quality, Neighborhood and Built Environment, and Social and Community Context can be found in the KHIE patient record. KHIE connects you to a patient's SDoH data from more than 10,000 payer and community-based organizations available across the state through a partnership with kynect resources, a community resource web portal.
Do I need an EMR to participate?
No, there is no technical connection required to access the ePartnerViewer. It can be accessed over the internet using a desktop, tablet, or mobile device, as long as you use one of the following supported web browsers: Google Chrome, Mozilla Firefox, or Apple Safari, and Microsoft Edge.
How much does it cost?
The ePartnerViewer is free to KHIE participating healthcare organizations that sign the KHIE Participation Agreement.
How do I sign up to get access?
Get Started with the KHIE Outreach Coordinator in your area.
Event Notifications in the ePartnerViewer
How do Event Notifications in the ePartnerViewer benefit me?
Event Notifications enable healthcare providers to track high priority patients and inform them of specific healthcare events that have occurred with specific patients in their care for the purposes of treatment, quality improvement, and care coordination activities. In the ePartnerViewer, you'll see a list of patients for whom you've received notifications.
How do I add patients in the ePartnerViewer to receive event notifications?
Patients can be added individually. You search for your patients in the ePartnerViewer and add them to your event notification list within the ePartnerViewer. This is a viable option for users who are monitoring a lower volume of patients.
What is adding a patient panel via Bulk Upload in the ePartnerViewer?
It's the feature available to add a large volume of patients at one time to receive event notifications. It offers an efficient way to monitor a large volume of patients or to monitor subsets of patients with the same notification needs, such as diabetes patients. In the ePartnerViewer, you'll see a list of patients for whom you've received notifications.
Can anyone in an organization upload a bulk list of patients?
No, only users with the Event Notification Administrator role are permitted to upload a bulk list of patients to receive event notifications.
Event Notification Administrators work on behalf of healthcare professionals within their organization by uploading a bulk list of patients to receive event notifications. Administrators can easily manage event notifications for different Clinical Users in their organization.
How many patients can be included on the spreadsheet in a bulk upload?
A bulk upload could contain a maximum of 5 MB which is equivalent to approximately 10,000 patients.
Do I have to complete all columns on the bulk upload spreadsheet?
Yes, Administrators should complete the required fields on the spreadsheet to achieve optimal results. Columns left blank will affect the search for patients. Although the spreadsheet will upload and will process even if you don't complete fields in all columns, the lack of information will result in a lower chance of identifying the correct patient.
At a minimum, the Patient Last Name and Patient First Name columns are considered mandatory.
If the Email Address column is not completed, a patient search will not be performed. You will receive an error message.
Why does the Date of Birth (DOB) column accept the date of birth when it is not in 2 digits for the month, 2 digits for the day, and 4 digits for the year?
MMDDYYYY means Month Day Year; however, it was not intended to require 2 digits for the month, 2 digits for the day, and 4 digits for the year. Instead, it was intended to focus on the order in which the DOB is entered: the month is entered first, the day is entered second, and the year is entered last.
Can more than one user email address be entered on the same line on the upload spreadsheet so that more than one user receives event notification on the same patient?
No, enter only one user email address per line. A new spreadsheet can be created for each user when the same patients are monitored by more than one person.
Does the ePartnerViewer deduplicate patients on a bulk upload?
Yes, the ePartnerViewer system does deduplicate patients when the same patient is listed on a patient panel bulk upload.
Is it possible for multiple users to receive event notifications on the same patient?
Yes, in the ePartnerViewer system, multiple users can receive event notifications on the same patient.
Can you add and delete patients on the same spreadsheet?
No, you must use a separate spreadsheet to add and delete patients.
Please note: To delete existing patients from a patient panel, you must click Delete Patients, then click Upload to upload the patient panel (instructs the system to remove patients from the patient panel). Upon clicking Delete Patients, the Select Notifications section will be grayed out and the notification checkboxes will be disabled. The assigned user will no longer receive any event notifications for the existing patients listed on the patient panel.
What is the Status column on the on the Uploaded Files List?
The Status describes each processing status. There are four:
Successful: The patient panel list was successfully processed. Event notifications will be generated for all patients included on this list.
Partially Successful: Not all patients on this patient panel list were processed successfully. Event notifications will not be generated for those patients that were not processed completely.
Pending: The patient panel list has not been fully processed. Event notifications will not be generated for the patients on this list until the file has been processed successfully.
Unsuccessful: The patient panel list does not meet the defined file structure or contains errors and could not be processed successfully. Event notifications will not be generated for any patients on this list.
What does the Download Response column on the Uploaded Files List mean?
The Download Response is the 'response' back from the system that lets you view a previously uploaded patient panel list. The 'response' file contains the Success or Error status. The error status indicates the reasons why individual patients were not added to your patient panel.
Can you use the Download Response spreadsheet that was returned from the system to delete the patients that were previously added?
No, you cannot use the Download Response spreadsheet to delete patients that have been previously added. If used, you will receive the following error message: 'Invalid file uploaded, please upload a valid file'.
A spreadsheet to add or delete patients must be in a specific format with a set number of columns. The Download Response spreadsheet includes an additional column indicating the Success or Error status; thus, the spreadsheet is not in the required format to upload a file since the Download Response file contains too many columns.
What is the difference between 'uploading' a file and 'processing' a file?
To 'upload' a file is the act of the user adding the completed csv spreadsheet containing the list of patients on a user's patient panel.
To 'process' a file is act of the system working behind the scenes to add the patient panel to the system so that users will receive notifications on the patients included on the patient panel.
What is the expected length of time needed to upload a bulk upload file?
The upload time is short, usually within just a few seconds but it is typically uploaded within one minute.
What is the expected length of time needed to process a bulk upload file?
It will take at least 15 minutes to process a bulk upload file.
How do I sign up to get access?
Get Started with the KHIE Outreach Coordinator in your area.
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