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KHIE System Maintenance

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​KHIE strives to maintain optimal performance of its system and will periodically conduct scheduled and unscheduled maintenance.   On Friday evenings, the KHIE ePartnerViewer will undergo scheduled maintenance to improve performance.  In the instances of scheduled maintenance times, you can expect to be notified in a timely manner.  Additionally, the maintenance details will be included here and in the Announcements section in the ePartnerViewer.


                                         *****************Next Scheduled Downtime*******************         

The downtime is expected to last from 7:00pm - 9:00pm ​​EST Friday, March 24​, 2023.  

During this maintenance window, you will not be able to access the ePartnerViewer.  

Additionally, during the downtime, there will be a disruption in the following services:

  • ​Participant data will not flow through the KHIE system.  
  • CMS Notifications will not be sent to Participants.
  • Event Notifications will not be sent to Participants.
  • ePartnerViewer portal will not be available.

Once the maintenance has been successfully performed, the system will be back online and available for use.  We appreciate your patience during this time.  We recognize the value KHIE brings to you and want you to know that we are working to ensure our system performs optimally.  

If you experience any issues with the KHIE system or with logging into the ePartnerViewer, contact the KHIE Support Desk at (877) 651-2505 or email us at​​​

                                       **********************Upcoming Downtime***********************

In an effort to better inform our participants of future KHIE system downtimes, we are providing the following dates for upcoming scheduled downtimes:



MARCH 2023


In an effort to better inform our participates of future KHIE Production system downtimes, the following are upcoming dates for planned system maintenance:


Release MonthRelease dateDowntime WindowRelease Scope
March 2023Friday, 03/037 PM to 9 PM EST
  • Onboarding items
Friday, 03/107 PM to 9 PM EST
  • Onboarding items.
Friday, 03/177 PM to 9 PM EST
  • Onboarding items.
Friday, 03/247 PM to 9 PM EST
  • Onboarding items.
Saturday, 04/018 AM to 5 PM
  • CR-104 and CR-98.
  • Windows & Linux OS patching.
  • Production support TFS.