KHIE System Maintenance
KHIE strives to maintain optimal performance of its system and will periodically conduct scheduled and unscheduled maintenance. You can expect to be notified of scheduled maintenance in a timely manner.
Once the maintenance has been successfully performed, the system will be available for use. We recognize the value KHIE brings and want to ensure our system performs optimally. We appreciate your patience during this time. If you experience any issues with the KHIE system or with logging into the KHIE Portal, please email us at KHIESupport@ky.gov.
Current System Maintenance
****************************************************Unscheduled Downtime******************************************************
Overnight on Thursday, November 19, 2026 and Friday, November 20, 2026, a scheduled maintenance will be conducted on Population Explorer where downtime will be experienced. Following this upgrade, users will experience improved system performance and faster response times in the Population Explorer tool.
**************************************************Upcoming Scheduled Downtime*************************************************
Future System Maintenance
In an effort to better inform our KHIE Participants of future system downtimes, we are providing the following dates for upcoming scheduled downtimes. Please note these dates are tentative.
Scheduled Maintenance
- November 19-20, 2026
- December 5, 2026
- January 9, 2027
- February 6, 2027
- March 6, 2027
- April 3, 2027