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KHIE System Maintenance

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​KHIE strives to maintain optimal performance of its system and will periodically conduct scheduled and unscheduled maintenance.   On Friday evenings, the KHIE ePartnerViewer will undergo scheduled maintenance to improve performance.  Regarding scheduled maintenance times, you can expect to be notified in a timely manner.  Additionally, the maintenance details will be included here and in the Announcements section in the ePartnerViewer.


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                                         *****************Next Scheduled Downtime*******************         


The downtime is expected to last from 7:00pm - 9:00pm ​​EST Friday, July 12, 2024.  

During this maintenance window, you will not be able to access the ePartnerViewer.  

Additionally, during the downtime, there will be a disruption in the following services:

  • ​Participant data will not flow through the KHIE system.  
  • CMS Notifications will not be sent to Participants.
  • Event Notifications will not be sent to Participants.
  • ePartnerViewer portal will not be available.

Once the maintenance has been successfully performed, the system will be back online and available for use.  We appreciate your patience during this time.  We recognize the value KHIE brings to you and want you to know that we are working to ensure our system performs optimally.  

If you experience any issues with the KHIE system or with logging into the ePartnerViewer, please us email us at KHIESupport@ky.gov.​​​


                                       **********************Upcoming Downtime***********************

In an effort to better inform our participants of future KHIE system downtimes, we are providing the following dates for upcoming scheduled downtimes:

Planned System Outages for June, 2024

Friday, June 07, 2024             7:00pm to 9:00pm     (EST)         

Friday, June 14, 2024             7:00pm to 9:00pm     (EST)    

Saturday, June 22, 2024        7:00am to 7:00pm     (EST)    

Friday, June 28, 2024            7:00pm to 9:00pm     (EST)    





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