The Support Desk number is 1-800-633-6283. If you need support with technical connectivity or are in need of other assistance, please call us or email us KHIESupport@ky.gov.
KHIE Declaration of Readiness for Program Year 2024
KHIE System Maintenance
*****************Next Scheduled Downtime***************
The downtime is expected to last from 7:00pm - 9:00pm EST on Friday, November 08, 2024. *************************Upcoming Scheduled Downtime***************************
Please review the following information regarding upcoming maintenance:
KHIE will undergo a scheduled maintenance beginning at 7:00am EST Saturday, November 16, 2024, and ending at 3:00am EST Sunday, November 17, 2024.
During the downtime, there will be a disruption in the following services in the KHIE Production Environment:
- Participant data will not flow through the KHIE system.
- CMS Notifications will not be sent to Participants.
- Event Notifications will not be sent to Participants.
- MoveIt will not be available.
- The ePartnerViewer portal will not be available.
- Participant will not be able to access clinical data.
- Participant will not be able to report communicable diseases and case reports through the Direct Data Entry portal.
The data will queue up on the Participant side. Once the maintenance has been successfully performed, the system will be back online and the messages will begin to process. We appreciate your patience during this time. We recognize the value KHIE brings to you and want you to know that we are working to ensure our system performs optimally.