The KHIE Support Desk
Call us at 1-800-633-6283 or email us at KHIESupport@ky.gov when you need help with technical connectivity or are in need of other assistance.
KHIE Declaration of Readiness for Program Year 2024
KHIE System Maintenance
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Upcoming Scheduled Downtime***************************
Please review the following information regarding upcoming maintenance:
KHIE will undergo a scheduled maintenance from 7:00pm - 9:00pm on Friday, November 22, 2024.
During the downtime, there will be a disruption in the following services in the KHIE Production Environment:
- Participant data will not flow through the KHIE system.
- CMS Notifications will not be sent to Participants.
- Event Notifications will not be sent to Participants.
- MoveIt will not be available.
- The ePartnerViewer portal will not be available.
- Participant will not be able to access clinical data.
- Participant will not be able to report communicable diseases and case reports through the Direct Data Entry portal.
Once the maintenance has been successfully performed, the system will be back online and available for use. We appreciate your patience during this time. We recognize the value KHIE brings to you and want you to know that we are working to ensure our system performs optimally.
If you experience any issues with the KHIE system or with logging into the ePartnerViewer, please us email us at KHIESupport@ky.gov.